Discreet shipping
Every order is shipped in a plain package, with no mention of the brand on the outside.
Lead times
Preparation and shipping within 3 to 5 business days. Delivery in 7 to 15 business days in Europe (indicative lead times). A tracking number will be sent to you by email as soon as your order has shipped.
Shipping costs
Delivery is free on orders over €50. For orders below this amount, a shipping fee of €4.90 applies.
Returns
You have 14 days after receiving your order to exercise your right of withdrawal. Write to us via the Contact page to receive return instructions.
For hygiene reasons, panties, thongs, and bodysuits can only be returned if they have not been worn and their hygiene seal is intact. Items must be returned in their original condition.
Return shipping costs are your responsibility, unless the item received is defective or does not match your order. Full details can be found in our return and refund policy.
Refunds
Refunds are issued to the payment method used for the order, no later than 14 days after your withdrawal request. The refund may be deferred until the returned items are received or proof of their shipment has been provided.